Customer Care
Shipping, returns & exchanges
Everything you need to know before and after your order arrives.
Shipping
Free standard shipping on orders over $280 CAD before taxes
Orders are shipped to verified physical addresses or approved carrier pickup locations. We do not ship to PO boxes.
Delivery & insurance
Careful delivery, optional cover
To help reduce the risk of lost or stolen parcels, we may ship orders to the nearest carrier pickup location instead of leaving packages at the door. Customers will be notified when the parcel is ready for pickup.
Standard shipping includes only the carrier’s regular liability coverage. If you would like additional shipping insurance for a higher-value order, please contact us before placing your order or immediately after purchase so we can arrange it at your expense.
Returns
Request a return within 7 days of delivery
We want you to be happy with your purchase. If an item does not work for you, you may request a return within 7 days of delivery.
Return shipping is the customer’s responsibility. Items must be shipped back at the customer’s expense using a trackable shipping method.
Return conditions
To be accepted, returned items must be
- unworn;
- unwashed;
- unaltered;
- free of perfume, makeup, stains, pet hair, or signs of use;
- returned with all original labels, tags, and security/anti-wardrobing tags still attached and intact;
- returned in their original condition.
Please note that trying on a garment means putting it on briefly to check the fit, then removing it. Items that appear to have been worn, used, damaged, or returned without original tags attached will not be accepted.
Once your return is received and inspected, we will confirm whether it has been accepted. Approved returns will be refunded to the original payment method. Original shipping fees are non-refundable.
Exchanges
We do not offer online exchanges
If you would like a different size or style, please return the original item according to our return policy and place a new order.
In person
Visit the boutique
Exchanges may be possible in person at our boutique, depending on availability and the condition of the item.
Final Sale Items
Some pieces are not eligible for return
Items marked as final sale, discounted items, special orders, and accessories may not be eligible for return or exchange unless required by applicable law.
This policy applies to regular change-of-mind returns and does not limit any rights customers may have under applicable consumer protection laws.
Our policy is available on our website before purchase.
