Last updated: August 26, 2026
This Privacy Policy explains how Ziptown Trading Inc., operating as SKGD Studio (“SKGD Studio,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information in connection with skgdstudio.com (the “Site”), our online store, customer service communications, newsletters, and related online interactions.
We are committed to handling personal information in accordance with applicable privacy laws, including Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and applicable federal Canadian privacy legislation.
1. Accountability and Privacy Officer
SKGD Studio is responsible for personal information under its control, including information processed on our behalf by service providers.
Our Privacy Officer is responsible for overseeing our privacy practices and responding to privacy-related questions, requests, and complaints.
Privacy Officer
SKGD Studio / Ziptown Trading Inc.
Email: mira@skgdstudio.com
Mailing address: 350 St-Paul E. St Montreal H2Y 1H2 Qc. Canada
2. Personal information we may collect
Depending on how you interact with us, we may collect:
- Identity and contact information, such as your name, email address, telephone number, shipping address, and billing address.
- Account information, if customer accounts are offered, including login details, account preferences, and account activity.
- Order and transaction information, including products purchased, order value, order history, shipping information, returns, refunds, and transaction identifiers.
- Payment-related information. Payments are processed by third-party payment service providers such as MONERIS. We generally do not receive or store complete payment-card numbers. We may receive payment status, transaction identifiers, limited card information, or other information necessary to confirm and administer a transaction.
- Communications, including emails, customer-service inquiries, requests, complaints, reviews, and other information you voluntarily provide to us.
- Marketing and consent information, including newsletter subscriptions, marketing preferences, consent records, and unsubscribe requests.
- Technical and usage information, such as IP address, browser and device type, operating system, referring pages, pages viewed, dates and times of visits, cookie identifiers, and similar technical information.
- Approximate location information, where it may be inferred from an IP address or similar technical information.
- Security and fraud-prevention information, such as information associated with suspected fraudulent activity, chargebacks, payment disputes, failed login attempts, or misuse of the Site.
3. How we collect personal information
We may collect personal information:
- Directly from you when you place an order, create an account, subscribe to communications, contact us, complete a form, or otherwise provide information to us.
- Automatically when you use the Site, through cookies, server logs, analytics tools, and similar technologies.
- From service providers involved in a transaction or interaction with you, such as payment processors, shipping carriers, e-commerce platforms, fraud-prevention providers, or other service providers, where permitted by law.
4. How we use personal information
We may use personal information for purposes including:
- Processing, confirming, and fulfilling orders.
- Processing payments, refunds, and transaction adjustments.
- Arranging shipping and delivery.
- Communicating with you about orders, deliveries, returns, refunds, or customer-service matters.
- Creating and administering customer accounts.
- Authenticating users and protecting accounts.
- Detecting, preventing, and investigating fraud, unauthorized transactions, security incidents, abuse, and other unlawful or suspicious activity.
- Managing payment disputes and chargebacks and providing supporting transaction or delivery information where reasonably necessary.
- Maintaining business, accounting, tax, transaction, and compliance records.
- Establishing, exercising, or defending legal claims.
- Enforcing our website terms, policies, and agreements.
- Protecting our rights, property, customers, systems, and business.
- Improving the Site, our products, services, customer experience, and business operations.
- Performing analytics and understanding how the Site is used.
- Sending marketing or promotional communications where we have the consent required by law or are otherwise legally permitted to do so.
- Complying with legal, regulatory, tax, accounting, court, law-enforcement, or governmental requirements.
- Carrying out other purposes disclosed to you at the time of collection or otherwise permitted or required by law.
We will not use personal information for a materially different purpose without obtaining additional consent where consent is required by law.
5. Consent and your choices
Where consent is required, we seek consent that is appropriate to the nature and sensitivity of the information and the purpose for which it is collected, used, or disclosed.
Certain information is necessary to process a purchase, deliver an order, administer a transaction, or provide a service you request. If you choose not to provide information that is necessary for such a purpose, we may be unable to complete the requested transaction or service.
Consent for optional purposes, such as certain marketing or non-essential tracking activities, may be withdrawn subject to applicable legal or contractual restrictions and reasonable notice.
Withdrawal of marketing consent does not prevent us from sending communications that are necessary to administer an existing order, transaction, account, legal obligation, or customer-service matter.
6. Cookies and similar technologies
The Site may use cookies and similar technologies.
These may include:
- Strictly necessary cookies, required for core functions such as security, shopping-cart functionality, checkout, account login, and site operation.
- Preference cookies, used to remember settings or choices.
- Analytics cookies, used to understand Site performance and usage.
- Advertising or marketing technologies, if used, which may help measure campaigns or provide advertising based on user activity.
Where required by applicable law, non-essential technologies will be used only after the required consent has been obtained.
If we use technology that includes functions allowing identification, location, or profiling of individuals, we will provide the notices and choices required by applicable Québec law.
You may also be able to control cookies through your browser or through any cookie-preference tool made available on the Site. Blocking certain necessary cookies may prevent some Site functions, including checkout, from working correctly.
Our current providers may include: WORDPRESS / WOOCOMMERCE / GOOGLE ANALYTICS / GOOGLE TAG MANAGER/ GOOGLE FONTS/ META BUSINESS TOOLS (FACEBOOK, INSTAGRAM)/ MONERIS/ STRIPE/ PAYPAL/ CANADA POST/ UPS/ NET-PARCEL/ CDN/ COMPLIANZ/ COOKIEYES
7. Marketing communications
We send commercial electronic messages in accordance with applicable Canadian anti-spam legislation (“CASL”).
Where required, we obtain consent before sending promotional emails or other commercial electronic messages. Messages will include the identification and unsubscribe information required by law.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the message or by contacting us.
An unsubscribe request does not prevent us from sending non-promotional communications necessary to complete or administer a purchase, transaction, customer-service request, or legal obligation.
8. When we disclose personal information
We do not sell or rent personal information for monetary consideration.
We may disclose personal information where reasonably necessary to:
- Payment processors and financial service providers for transaction processing, fraud prevention, refunds, and chargebacks.
- E-commerce, website-hosting, and technology providers that support the operation and security of the Site.
- Shipping, courier, fulfillment, and delivery providers.
- Email or customer-communication providers.
- Analytics, security, fraud-prevention, or other technology providers, where used and legally permitted.
- Accountants, bookkeepers, insurers, lawyers, consultants, and other professional advisers where reasonably necessary.
- Government bodies, regulators, courts, law-enforcement agencies, or other persons where disclosure is required or permitted by law.
- Persons or organizations where reasonably necessary to investigate fraud, security incidents, unlawful activity, or threats to our rights or systems.
- A prospective purchaser, investor, successor, lender, or other party in connection with a proposed or completed financing, sale, merger, reorganization, transfer of assets, or other business transaction, where permitted by law and subject to applicable safeguards.
Service providers are provided only with information reasonably necessary for the services they perform and are expected to protect personal information in accordance with applicable contractual and legal obligations.
Nothing in this Policy limits disclosures that are permitted or required without consent under applicable law.
9. Processing or storage outside Québec
Some of our service providers may process or store personal information outside Québec, including elsewhere in Canada or in other jurisdictions.
When personal information is processed outside Québec, it may be subject to the laws of the jurisdiction in which it is processed, including lawful access by courts, governments, law-enforcement, or regulatory authorities.
Where required by Québec law, we assess privacy risks before communicating personal information outside Québec and use appropriate contractual or other safeguards.
10. Data retention and destruction
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.
Retention periods may vary depending on the type of information and may reflect:
- Completion and administration of transactions.
- Customer-service requirements.
- Tax, accounting, corporate, and record-keeping obligations.
- Fraud prevention and security.
- Chargebacks, disputes, returns, and warranties.
- Limitation periods and actual or potential legal claims.
- Regulatory or legal requirements.
When personal information is no longer required, we take reasonable steps to securely destroy it or, where permitted by applicable law, anonymize it.
We may retain limited information necessary to document consent, withdrawals of consent, unsubscribe requests, legal compliance, security incidents, or other compliance matters even after other information has been deleted.
11. Security safeguards
We maintain administrative, technical, and physical safeguards that are appropriate to the sensitivity and nature of the personal information under our control.
These safeguards may include secure website connections, access controls, restricted access to personal information, passwords and authentication measures, reputable payment and technology providers, software updates, security monitoring, and internal procedures designed to reduce unauthorized access, use, disclosure, alteration, or loss.
Payment-card information is handled primarily by specialized third-party payment processors rather than being stored directly by us.
No Internet transmission, electronic storage system, or security system can be guaranteed to be completely secure. Accordingly, while we use reasonable safeguards, we cannot guarantee absolute security.
12. Privacy and security incidents
If we become aware of an incident involving personal information, we will take reasonable steps to contain the incident, reduce potential harm, investigate its circumstances, and reduce the risk of recurrence.
We maintain records of privacy incidents as required by applicable law.
Where an incident creates the level of risk requiring notification under applicable law, we will notify affected individuals, the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada, or other authorities as applicable.
13. Children and minors
The Site is not specifically directed to children under the age of 14.
We do not knowingly seek to collect personal information from a child under 14 without the consent of a parent, guardian, or holder of parental authority where such consent is required by Québec law.
If we learn that personal information has been collected from a minor in circumstances that do not comply with applicable law, we will take appropriate steps to address the matter.
14. Your privacy rights
Subject to applicable law and any lawful exceptions, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent to certain uses or disclosures of personal information, subject to applicable legal or contractual restrictions.
- Request information regarding how your personal information is collected, used, and disclosed.
- Request information regarding the categories of persons who have access to your information within our organization.
- Request information regarding applicable retention periods.
- Request, where applicable, that computerized personal information collected from or through you be provided in a structured and commonly used technological format or transferred as permitted by law.
- Request cessation of dissemination, de-indexation, or re-indexation of personal information in circumstances provided by Québec law.
- Make a complaint concerning our privacy practices.
We may need to verify your identity before responding to a privacy request.
Requests will be handled within the periods required by applicable law. For requests subject to Québec private-sector privacy legislation, applicable access, correction, and portability requests are generally addressed within 30 days of receipt.
Certain rights are subject to exceptions or limitations established by law.
To exercise your rights, contact:
Privacy Officer
Email: mira@skgdstudio.com
You may also have the right to make a complaint to the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada.
15. Automated decision-making and profiling
If we use personal information to make a decision about an individual based exclusively on automated processing, we will provide the information and opportunities for review required by applicable law.
We do not currently use personal information to make decisions about customers based exclusively on automated processing.
16. Third-party websites and services
The Site may contain links to websites, platforms, or services operated by third parties.
We do not control the independent privacy practices of third parties that are not acting as our service providers. Their collection and use of information may be governed by their own privacy policies and terms.
We encourage you to review the privacy practices of any third-party site or service before providing personal information to it.
This section does not limit any responsibility that we have under applicable law for personal information processed by service providers on our behalf.
17. Privacy governance and complaints
We maintain privacy policies and practices intended to govern the lifecycle of personal information under our control.
These practices address matters such as:
- Responsibility for privacy compliance.
- Limiting access to personal information.
- Retention and secure destruction of information.
- Management of service providers.
- Security and confidentiality incidents.
- Handling access and correction requests.
- Handling privacy-related complaints.
If you have a concern regarding our handling of personal information, please contact our Privacy Officer. We will review privacy complaints and respond in accordance with applicable law.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers, legal requirements, or business operations.
The revised version will be posted on this page and identified by a new “Last updated” date.
Where applicable law requires additional notice or consent for a change, we will provide that notice or obtain that consent as required.
19. Contact us
Questions, privacy requests, or complaints concerning this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
SKGD Studio / Ziptown Trading inc.
Email: mira@skgdstudio.com
Mailing address: 350 St-Paul E. Montreal H2Y 1H2 Qc., Canada